Dear VM Systems and DigitalWeb Internet Service customers,
As the COVID-19 situation continues to evolve, we are always considering what is best for the health and safety of our customers and staff. It is important to us to play our part in keeping our communities safe.
We made the decision to close our front office door/counter until further notice. During this time, our entire team has the capability, both remotely and in-house, to continue the high level of service we currently provide.
Our walk-in computer service department will be closed as will walk-in product purchase. In their place, we may be reached from 9:30 am to 4:30 pm at 780-632-2859 ext 113 where our service writer will be able to open a ticket for our computer/network technicians. We will then be back in contact, on a ticket to ticket basis, with next steps and products we can provide. Computer drop-offs, pick-ups and payments will be arranged on an individual basis.
For our managed service customers, internet service and hosting customers and local network customers, it will be business as usual. If you need to talk with us or require service or product support, we may be reached during our regular hours (9:00 am to 12:00 pm and 1:00 pm to 5:00 pm, Monday through Friday) at 780-632-2859 where we will assist you with your questions and/or open a ticket so you may be in contact with our team as soon as possible. We may also be reached through email; firstname.lastname@example.org for our managed service and local network customers; email@example.com for our hosting and internet service customers. In addition, our DigitalWeb customers may open a ticket through their customer portal.
For our customers who typically pay at counter, we offer a variety of payment options. Please contact us during regular business hours at 780-632-2859 to discuss these options further.
Above all, please know we are here to help in the ways that we can and welcome your calls and emails. Please understand there may be a high volume of incoming calls at a given time and if you find yourself on hold, we kindly request a message be left so we may hear your concerns and requests and be back in contact as quickly as possible.
A pandemic is a time to take swift and decisive action. May we all keep our common sense about us, support each other and face the coming days with eyes open, no fear.
Be safe and take care,
From all of us on the Team at VM Systems / DigitalWeb Internet Services